Microsoft is working their @$$ off on the upgrade story. And we can only support that, obviously. For gaining some more information, they have put up a survey on CustomerSource. As they explain:
With this survey, we would like to solicit your valuable input in regard to the Microsoft Dynamics NAV upgrade story to better understand your current upgrade situation. The questionnaire focuses on upgrading from Microsoft Dynamics NAV 2009 Classic client to the RoleTailored client as well as the upgrade experience in general. The Microsoft Dynamics NAV team is determined to provide you with the best possible service to help you move your business forward and get the most of our new releases.
You can find the survey here. Please be so kind to fill it out!